We're bringing back the old fashioned house call — with a high-tech twist.

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Monday - Friday 8:30am - 6pm
Saturday 10am - 4pm
Closed Sunday

FAQs

What is your service area?

Virtual-only visits are available to anyone in Chatham, Effingham, Bryan, Liberty, and Bulloch Counties.

Our Hybrid House Calls are currently available in a limited area of Chatham County, but we are continually expanding. Please search for your zip code when booking an appointment to see if your area is included.

How likely is it that I can get a same-day appointment?

Our virtual services allow us to accommodate more patients each day than in-person alone; however, we want to give each patient the needed time and attention their specific case deserves and will never rush through an appointment. Every effort is made by our team to see patients as soon as possible.

Do you offer weekend appointments?

We do. Our hours are 9am-6pm Saturdays and Sundays.

If more than one person in my house is sick, can you see them both in one appointment?

As time allows, yes, we can see both patients in one visit but will charge individual patient fees resulting from the visit.

What insurance companies are you in-network with?

At this time we are only filing our virtual physician fees through Medicare. If you have Medicare, we are happy to help you file as necessary. We hope to accept other insurances in the near future.

Do you bill my insurance or do I?

At this time we are only filing our virtual physician fees through Medicare. If you have Medicare, we are happy to help you file as necessary.

If I’m self-pay, how do I pay you? At the time of my visit or via invoice? What forms of payment do you accept?

We do require payment for services prior to being seen by a provider. We accept cash and all major credit cards as well as HSA and Flex Savings accounts.

Do you offer refills of existing prescriptions?

Generally, no, we do not refill prescriptions. We prescribe for new (acute) illnesses and ailments, but for existing conditions that require a refilled prescription, the issuing provider will need to fill that.

Do you provide referrals if needed?

Yes. If you need additional testing or require further examination by a specialist, we are happy to help you in the referral process.

Do you follow up with me after my appointment?

Yes. We do follow up with our patients after their appointments.

If my health issue isn’t better within the expected amount of time, do I have to pay for a new appointment?

Yes, each visit stands on its own like any doctor appointment.

Do you have staff on call if I need medical help after hours?

We do not staff after hours, but our website is available 24 hours a day to schedule an appointment for the next available opening.

If I need an X-ray or other imaging, do you have those services somewhere or do you refer me to someone who does?

Yes. If you need additional testing or require further examination by a specialist, we are happy to help you in the referral process.

If I need additional lab work, do you refer me to a facility that will do that? Is that a separate bill?

Yes. If you need additional lab work or imaging services, we will refer you to a facility to perform those needs, and it will be billed separately from your Coastal Care Now visit.

Should I get tested for COVID-19?

If you have symptoms or have been exposed to someone with COVID-19 then you should be tested.

When will I receive my COVID-19 test results?

Result times vary by type of test and day of the week. A rapid antigen test produces results in 15 minutes from time of swab. A PCR test is sent to a lab and that turnaround time is usually between 24 and 48 hours depending on the day of the week (labs do not process PCR tests on Sundays).

How much does a test cost?

Nasal swab test for active infection is $100 per test and a one-time $100 concierge fee covers up to four tests. With a 24- to 48-hour turnaround time from our lab, you’ll know your results quickly with minimal worry. We also offer antibody testing for past infection that shows results in five minutes, as well as rapid antigen testing for active infection that shows results in 15 minutes while you wait. The antibody and rapid antigen testing costs $45 per test and $100 concierge fee for up to four tests.

What happens if I receive a positive test result for COVID-19?

You should immediately self-quarantine and advise your primary care physician, so they may advise you on next steps. If you do not have a primary care physician, or if you just prefer, Coastal Care Now can provide care during your illness.

Why is it important to get the COVID-19 vaccine?

Receiving a COVID-19 vaccine is an important step to reduce a person’s chance of becoming sick with COVID-19 disease. The risk for severe illness from COVID-19 increases with age. Older adults and people with underlying chronic medical conditions are most at risk.

Is the COVID-19 vaccine safe?

Yes. COVID-19 vaccines are being held to the same safety standards as all other vaccines. The vaccines were tested in large studies that included thousands of adults age 65 and older. The study results showed that the vaccines were safe and provided protection from COVID-19 in these older adults.

Who can receive the vaccine?

According to the Georgia Department of Health, vaccinations are currently available for:

  • Adults age 65+
  • Caregivers of adults 65+
  • Emergency first responders
  • Healthcare workers
  • Residents and staff of long-term care facilities
Which vaccine will I receive?

We are currently getting the vaccine shipped from Pfizer and Moderna.

Are there side effects after receiving the vaccine?

Most people do not have serious problems after being vaccinated. The injection site may become sore, red, or warm to the touch. Some people report getting a headache or fever when getting a vaccine. These side effects, which usually go away on their own within a week, are a sign that the immune system is doing exactly what it is supposed to do.

Is it safe to get a COVID-19 vaccine if I have an underlying medical condition?

Yes. COVID-19 vaccination is especially important for people with underlying health problems like heart disease, lung disease, diabetes, and obesity. People with these conditions are more likely to get very sick from COVID-19 disease itself and need protection provided by the vaccine.

Will I still need to wear a mask after I get vaccinated?

Yes! COVID-19 vaccines are an important tool to help stop the pandemic. However, even after vaccination everyone should continue to follow all the current guidance to protect themselves and others. This includes wearing a mask, staying at least 6 feet away from others, and avoiding crowds. People who live in care settings should continue to follow the rules about visitation and infection control.

Will I have immunity from COVID-19 after my first shot?

According to the manufacturers, the first shot may provide up to 55% effectiveness in reducing the illness associated with COVID-19.

How long does it take for the vaccine to work?

Current laboratory data shows that the greatest effects of the vaccine occur after 14 days of the second dose.

How much does the vaccine cost?

There is no charge for the vaccine, but there may be a fee for a nurse to visit you at home.